I've been sick with a nasty cold all week so I haven't been doing anything exciting but work has had me in a tizzy. I guess it's just the nature of my field but there are some clients that I love to see and others who make me shudder whenever I see their name on the appointment list. The latest drama at work involves one of those. This woman is extremely high maintenance and her cat is not a happy kitty. That alone would be enough to make things difficult. Last month said kitty decided to go into acute renal failure. We had him hospitalized for a weekend trying to get his kidneys working again. This kitty is grumpy enough that we had to sedate hime each time we checked him. So his owner wasn't happy about that... She also wasn't happy that she couldn't sit next to his cage 24 hours a day in our ICU... Nobody at work enjoyed that weekend. After 3 days of no urine formation (yes, you saw that right) I told the woman there was nothing else I could do to start his kidneys going. I recommended she take him home to die rather than he be miserable for his last couple days at the clinic. After he had been home for 2 days he started urinating again. Rather than be grateful for her miracle (I'm a doctor, not God, I'm glad he made it against the odds), she has decided we tried to kill her cat. Really?! On Friday she got a local station to listen to her and come film about our bad clinic. Needless to say I am not feeling nicely towards this woman.
The plus side of this is the outpouring from many of our clients that are outraged. One client is a local humane society director and she actually called me to say how mad she was at the station and that we should sue them for liable. An employee at the station who is a long term client also called to say she would help us fight this. And 3 seperate clients who were thrilled with how their pets current treatments were going brought us snacks.
It's just so frustrasting that a miserable person who likes to make everyone around them miserable can have so much influence in your life. AAAARRRGH!!!!!
Subscribe to:
Post Comments (Atom)
3 comments:
So, can you divorce your clients. This one definitely needs to go. Apparently the cat had not used up his nine lives yet.
That sounds really frustrating. I hope everything works out. On the bright side, you have more people that like you then don't. So were you trying to kill her cat? :) Just kidding!!!!
That is incredibly frustrating. I'm so sorry. The area we just moved from was full of doctors and they would see this kind of stuff all the time, people getting upset because the doctor did something wrong when they really didn't, medical science can only do so much. People don't seem to understand that, and emotions don't seem to help.
She should have handled this better, what she did is just mean.
I hope this doesn't hurt your practice.
Post a Comment